TERMS & CONDITIONS

1. Introduction

Welcome to Champs Group. These Terms and Conditions ("Terms") govern your relationship with Champs Group (Pty) Ltd ("us", "we", or "our") when you use our website or engage our services. By accessing our platform or signing a service agreement, you agree to be bound by these Terms.

We've written these terms in plain English because we believe in transparency. If anything is unclear, please ask.

2. Services Provided

Champs Group offers a suite of digital solutions including, but not limited to:

• Digital Development: Websites, Mobile Apps, and Custom Software.
• Communications: VOIP (Voice Over IP), Cloud PBX, and Hosted Telephone Systems.
• Compliance: Company Registration (CIPC) and Tax Compliance assistance (SARS).
• Hosting: Web and Email hosting services.

We strive to keep our services running 24/7, but we cannot guarantee 100% uptime due to the nature of the internet and third-party infrastructure providers.

3. User Obligations (Acceptable Use)

When using our services, you agree to play by the rules. You must not:

• Use our services for any illegal activities, including fraud or distributing malware.
• Violate the intellectual property rights of others.
• Attempt to hack, disrupt, or interfere with our servers or networks.
• Send spam or unsolicited marketing messages via our email or VOIP systems.

If you break these rules, we reserve the right to suspend or terminate your service immediately without a refund.

4. Payments & Billing

We value fair exchange. Here is how our billing works:

4.1 Project Based Work

For custom development (websites/apps), a 50% deposit is required to start work. The remaining 50% is due before the project goes live. We do not hand over code or access until full payment is received.

4.2 Subscriptions

Services like VOIP and Hosting are billed monthly in advance. Invoices are sent on the 1st of the month and are due within 7 days. Late payments may result in service suspension.

4.3 Price Changes

We reserve the right to adjust our pricing, but we will always give you at least 30 days' notice for subscription services.

5. Limitation of Liability

We are experts, but we aren't perfect. To the maximum extent permitted by South African law:

• No Consequential Damages: We are not liable for any indirect damages, lost profits, or lost data arising from your use of our services.
• Third Parties: We are not responsible for issues caused by third-party providers (e.g., if the undersea internet cable breaks or Telkom lines go down).
• Cap on Liability: Our total liability for any claim shall not exceed the amount you paid us in the 3 months preceding the claim.

6. Termination

Breaking up shouldn't be hard to do.

• By You: You can cancel monthly services with 30 days' written notice.
• By Us: We may terminate services if you fail to pay invoices or violate our Acceptable Use Policy.
• Data Handover: Upon termination, provided your account is paid up, we will assist in handing over your data (website files, domain transfer) to your new provider.