FREQUENTLY ASKED QUESTIONS

Champs Group is a full-stack digital solutions architect specializing in **E-commerce Enablement**, **Custom Technology Development** (microservices, scalable backends), **Digital Marketing & SEO**, and **Brand Strategy**. We focus on building scalable, localized solutions designed specifically for the African market.

Our primary focus is the **African continent**, with strong operational experience in South Africa, Nigeria, Kenya, and Ghana. Our solutions are built with a deep understanding of cross-border logistics, localized payment gateways, and regional consumer behavior, ensuring true scalability.

You can access your professional email seamlessly via a web browser (Webmail) or through a dedicated mobile app using the following instructions. **Please substitute 'yourdomain.com' with your actual company domain name.**

1. Webmail Access (Recommended for Desktop)

1. **Open Browser:** Navigate to your specific webmail URL (e.g., https://webmail.yourdomain.com or https://mail.yourdomain.com). This URL is usually provided during setup.
2. **Credentials:** Enter your full **Email Address** (e.g., name@yourdomain.com) and the **Password** provided by Champs Group.
3. **Login:** Click the "Log In" or "Sign In" button.

2. Mobile App Setup (IMAP/POP3)

For the best experience on iOS or Android (e.g., using the native Mail app, Outlook, or Gmail app), use the following server settings when adding a new account:

Setting	Value
**Protocol**	IMAP (Recommended) or POP3
**Incoming Mail Server**	mail.yourdomain.com
**IMAP Port**	993 (SSL/TLS)
**POP3 Port**	995 (SSL/TLS)
**Outgoing Mail Server**	mail.yourdomain.com
**SMTP Port**	465 (SSL/TLS) or 587 (STARTTLS)
**Username**	Your full email address (name@yourdomain.com)

**Note:** Always select **SSL** or **TLS** security for encryption when configuring ports.

Security is non-negotiable. We implement robust, layered security architectures covering infrastructure, application, and data layers. This includes end-to-end encryption, regular penetration testing, and adherence to regional data protection acts like the South African POPIA and global standards where applicable. Our goal is to provide a fully resilient and compliant digital environment.

The timeline varies significantly based on project complexity (e.g., a custom e-commerce platform vs. a brand strategy audit). We follow an agile methodology involving discovery, design, development, and deployment phases. Typically, a mid-sized e-commerce enablement project takes **3 to 6 months** from initial kickoff to soft launch. We provide a detailed project roadmap after the initial discovery workshop.