REFUND
POLICY
Transparent guidelines on cancellations, disputes, and financial reimbursements for our digital services.
General Policy
At Champs Group, we strive for excellence in every project. Due to the nature of digital services and custom development, refunds are generally handled on a case-by-case basis within specific parameters.
- Requests must be submitted in writing to our finance department.
- Approved refunds are processed within 14 business days.
Non-Refundable Deposits
To secure development resources and schedule project timelines, an initial deposit is required.
- Project initiation deposits (typically 50%) are non-refundable once the project kickoff meeting has occurred.
- This covers initial planning, resource allocation, and administrative setup.
Project Cancellation
Clients may cancel a project at any time with written notice.
- If cancelled by the client, Champs Group retains the deposit and may bill for any work completed beyond the deposit amount.
- If cancelled by Champs Group (for reasons other than breach of contract), a pro-rated refund for uncompleted work may be issued.
Service Disputes
If you believe a deliverable does not meet the agreed specifications in the Scope of Work, you must notify us within 5 business days of delivery. We will work to rectify the issue. Refunds are only considered if we are unable to rectify a verified defect after reasonable attempts.